If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Open your web browser and visit http://btbusinesshub.home/. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Give it a couple of minutes and try again. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Need to know more about your BT hub lights in general? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 30-05-2020 Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Ask questions and share tips with other people 24 hours a day. We'll be ready to reactivate your Mini Hub straightaway. on If you are moving house, we will send you a Mini Hub before your services stop at your old address. Any joy? Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? 16h24. I happened to also have a new Hub ordered on this account a few weeks ago. 13h59. Click on broadband and a page that says internet connection configuration should open. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Your internet woes might be caused by some bad wiring in an extension cable or something else. We had the one about the phone on the 19th. Open a new web browser window and follow the on-screen help wizard to get connected. Try moving Hybrid Connect. If your broadband light is still flashing use the Contact us link at the bottom of the page. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. I have reset hub etc - still no internet. When you first plug in your hub, it'll take about four minutes to synchronise. If it's flashing red, you didn't connect. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. How do I create a wireless connection to my BT Business Hub 3 using WPS? It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. 19h00. Updated 06/10/2022 The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the My broadband has been down since last night, ive done everything I can think of to sort it but no success. - also how do I switch it off? Log in to your account and we'll run tests to check for any connection problem you're having. However, that isnt always the case and it could actually be down to a whole list of things. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. No light means that it's connected successfully. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Here is the info - thanks for any help on this everyone. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. 2 users liked/thanked this post: If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Blue: The Super Hub is in router mode. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Plug your Hub's power cable into the mains and turn on. 30-05-2020 This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". I would now say 99.9% this was an external issue / no faults inside the property. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Current speed test and fault status below on on on Dont have a different device to try? Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. 12h58. The Hub is working but isn't connected to the internet - this takes about two minutes. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. 31-05-2020 If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Has your broadband been activated? 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. on CloudFlare DNS is free, fast and seems to respect privacy. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. 22h44, Thanks - I will grab that data - here is some general info, on If there's still no light, call us on 0800 111 4567. Select your hub from the options below to see what they mean. Full Fibre connection on Broadband light is blue, but I can't connect to the internet. Is your BT broadband playing up? But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Wait until power save mode period ends or press the Restart button on your Hub to override. Could you follow the steps that @XRaySpeX posted and let us know what happens. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. You can switch it on via the Hub Manager. Light on router is blue but no internet connection 1 user liked/thanked this post: 31-05-2020 Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Press the Restart button on the back of your Hub. This will tell us at which stage EE have got to. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Connect a device to your Hub using a cable or wi-fi. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Ah ok. Can you try this guide to see if it helps? Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Is the power cable plugged in and switched on at the mains. The light will turn steady blue when your Hub is ready. Re: Light on router is blue but no internet connection! Hi, Ive just had the same issues tonight. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Wait a couple of minutes for it to start. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. You should also check for other lights on the BT Home Hub's display. My router has a blue light but can't get any internet on pc or mobile. BT Business Hubs: Help and guides for your model. If it's still red your Hub might be faulty. 30-05-2020 16h28. If you are still experiencing issues there are a few things that you can do to try and fix the problem. If this isn't the case the first thing to try is restarting your hub. If you haven't I would expect it to go live by midnight tonight. If there are no lights, check the power cable is in firmly, and connected to the mains. how to cancel BT Broadbandand find the You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. 12h58, on To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Second, check that you havent got a Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Tech Advisor helps you find your tech sweet spot. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Does it announce your correct no. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . 22h06. weststreet78. Jim has been testing and reviewing products for over 20 years. VPN connection enabled on your device. If it's still not working contact BT. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. 01-06-2020 appears to be unstable / he is worried things might drop out again. Press and release your Hub's restart button. Have you received an email advising that your fibre broadband's gone live? on If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Your device can't connect to the mobile network. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. 11:33 PM If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Take a look at our suggestions below. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. For a BrightBox: in the Internet section on the initial Status page or. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. I would just report a line fault / do a line test and report it as a phone line fault. He also covers smart home tech, mesh Wi-Fi and electric bikes. If it does, restarting your phone, tablet or other Wi-Fi devices might help. On the Plusnet hub it says 'connected'. If I hotspot from a phone I can get internet on all devices. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. - edited Can you post your router stats and we'll take a look? 31-05-2020 Wait a couple of minutes for the Power light to glow blue. My workaround has been to manually enter DNS settings on each device. You can switch it back on again via the Hub Manager. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. There's a problem with your device. Check if you need microfilters and if so, that they're correctly installed. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Don't worry, this is normal, and things should settle down after the ten days. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Using the Power button, turn your Hub off and on again. . Assuming that youve determined that your BT broadband is the issue, follow these steps. Hub is back where it belongs. The Hub is working but isn't connected to the internet. Connect a device to your Hub using a cable or wi-fi. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Fibre connection Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: You'll need your reference number. Your broadband username or password is wrong, and your Hub can't connect. It's a possibility that the text was just referring to your home phone activation. Click on advance settings and enter the router password. And the Mini Hub will also work over a 3G signal. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. steps to setup CloudFlare DNS on iPhone or iPad. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. I have reset hub etc - still no internet. Get more information on BT Power Save mode. Broadband needs a working phone line. Choose ' Open 'No Connection' help ' under 'No service'. If you're not set to power mode, there's a problem with your internet. 30-05-2020 To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Open a new web browser window and follow the on-screen help wizard to get connected. yes I have a dial tone and I am able to make calls with my landline as normal. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. If this doesn't fix your issue, please contact us. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. This table shows how long each stage of the start-up process should last. When you first plug in your hub, the lights will appear in this order. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. His main beats include VPN services and antivirus. Check all of your cables are plugged in correctly. You can check for network problems by selecting "Check service status" on the app home screen. Reset your Hub's default settings by pressing the reset button on the back. The help and support page aren't working and the phone lines not open!!? So, grab another device and see if the issues are the same on that. Give it at least three minutes to connect. 22h19. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. We steer you to products you'll love and show you how to get the most out of them. Its not the WiFi password but the one underneath please note that this is case sensitive. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Just plug your Smart Hub into your master phone socket. Just unplug the power cable, wait a few seconds and plug it back in.) Here's some tips to find the issue and get it fixed. There's a problem connecting to the internet. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Your device is not paired to your hub. 30-05-2020 On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. This can take up until midnight on the day we switch your broadband. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Once entered click on continue to advance settings. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. - edited Find your broadband network login details. Once you have done this press connect. Make sure your Mini Hub is turned on and charged up or plugged in. Look for a tab that says disconnect and click on it. One way to check this is by connecting your Hub to your test socket. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Yes I have. Turn your Hub on and off using the power button and wait a moment. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Using the Power button, turn your Hub off and then on again. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Thanks again for the help - I have checked all / all look ok. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Press the Restart button. 2022 If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Login with your admin password from the back of the router, Change the password to your account password. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 If this doesn't fix it call 0800 111 4567. Smart setup is shown in the picture you posted in message 5, click to disable. Hub is connected to broadband but can't connect to the Internet. If this doesn't fix your issue, please contact us. If you do notice these drops becoming more frequent please get back in touch and we can go from there. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Purple: The Super Hub is in modem mode. Has your broadband been activated? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. 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